FAQ

We use a wide range of national couriers and delivery options. Some of the couriers will contact you to give you a time/date for delivery, we cannot always guarantee this service will happen. Our advice would be to use the comments section in the checkout area to advise us where to leave the goods just in case you’re not present at the delivery point when the couriers deliver.

We can offer a selected delivery date, but this is for larger orders, please contact the sales/customer service team for further information and/or lead times.

This is a service we can offer our customers; you will need to contact one of the sales team to let them know that you wish to opt for this service, also giving them any information regarding the removal of furniture you no longer require, we can then arrange for this to be completed. Please note there would be an additional charge for this service due to extra staffing and adhering to the waste and recycling regulations.

Please contact us before ordering, we can always check to see what we can do, especially on larger orders.

Like any product you order online, it takes time to prepare and ship your goods out, not everything is mechanically handled, we aim to keep the processes simple and safe to ensure you get the right products within the quickest possible time scales. Deliveries can only be made during working hours, Monday to Friday 07:00 -18:00. We cannot always provide an exact date at the time of your order being placed.

The services we provide for our customers are below:

Standard 2 – 3 days delivery (National Courier Network) & Next Day delivery options

These items are typically chairs, stools and accessories.

For larger furniture items:

Standard 3 – 5 days delivery (Kerbside only)

This delivery method will be used for desks, pedestals, filing cabinets or any other larger items we stock)

Delivery & Installation service:

We are proud to offer a white glove delivery service which includes delivery to your premises, items delivered to a room of choice, unpackaged, assembled and installed and to give you the best quality service we take all the unwanted packaging away to be recycled responsibly via the correct waste recycling regulations.

At every step of your furniture orders journey, you will be kept informed of the status of your order from one of our dedicated teams. 

If you want to know when your order will arrive, you can email our sales or customer service team at contact@uxofficefurniture.co.uk or call on 0203 7444 496

We can only deliver items within the UK mainland. FREE delivery applies to addresses within UK Mainland, and for the majority of items, delivery is also free to the Highlands of Scotland. If you have any questions regarding delivery outside of these areas please contact our customer service team and they will give you the delivery estimates based on your location.

we will contact you as soon as possible once your order is placed to discuss other options for you. If you would like some advice regarding delivery before ordering, please do not hesitate to email our sales team at contact@uxofficefurniture.co.uk or call on 0203 7444 496. Alternatively, you can use our live chat facility where our team is waiting to answer your questions and enquiries.

Delivery access

Deliveries are made to the ground floor entrance of your premises as per standard transport practices. Please make a note at the checkout phases of your order if you have any specific delivery requirements including site restrictions for larger vehicles, delivery to another floor or specific booking in requirements to access your site. Upon receiving your request, we will liaise with the transport company to confirm your request and advise you of the status.

Due to increased pressures on some delivery networks, delivery services may take slightly longer than usual. At present Next Day Pallet Deliveries in particular areas are affected but we endeavour to get your order to you as soon as possible.

From time-to-time things will go wrong, if you have a problem with your order, please contact us via email, telephone, or the live chat function on our website and one of the dedicated teams will take care of the matter. Here at UX Office we pride ourselves on customer service excellence and have a dedicated team of experts on hand to help you through the processes and will do everything we can to minimize disruption and leave you with a positive and pleasant customer experience.

1. Live chat - Instant response during working hours. Your problem will be handled by one of the Sales teams, in some cases, this may need to be escalated to the Operations team for larger orders or Installations.

2. Email - We will respond quickly, and keep you informed of the progress of your case. Our email: contact@uxofficefurniture.co.uk

3. Phone - Call the Service Team on 0203 7444 496 during working hours 09:00 -17:00 Weekdays. We endeavour to deal with your inquiry or problem as soon as we can, on some occasions there may be a small delay in peak and busier periods, but we aim to deal with any issues with the urgency it requires.

You can easily and securely pay by card, online or through Paypal. We accept visa, Mastercard, Maestro and American express. For large orders, we allow the customers to setup a credit account (subject to third-party credit checks). Appy for a credit account here.

Yes, we offer office space planning services. If it is a large project we do it for no extra cost.

Our excellent interior architects have been helping our customers to create efficient, productive workspaces, at very reasonable prices. With CAD design, our architects can help plan your space at no extra cost. Learn more about our office space planning services here. 

We offer an industry-leading warranty on all our furniture. Usually, our warranties are as follows:

Budget desks: 15 years

Sit stand desks: 10 years

Storage units: 5-10 years 

Office chairs: 2-5 years

Pods: 5 years

Accessories: 1-2 years

Please check the individual products for more information or contact us to know the warranty on a particular product. 

To request a return please email us with photographs of the products you wish to return, and why to contact@uxofficefurniture.co.uk and we will be back to you soon.

If your return request is accepted, we’ll of course arrange a collection for you. Read our full returns & cancellation policy here.